1 month ago
Last updated: Sunday 1st November 2020 1800
Following the latest Government announcement we want to reassure all customers that our buses will be running as planned this coming week. As you will already be aware we have many additional measures in place to ensure we comply with covid regulations, including extra cleaning, hand santitisers on board and face coverings to be worn by all.
Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. We have amended many of our processes in order to keep our customers and our colleagues safe.
Hopefully you will find everything you need easily, but here is a handy FAQ quide.
As the lockdown starts to ease, we are beginning to increase our service levels to accommodate those who rely on the bus to get to and from work, school and shops. Please see the latest advice on keeping yourself safe on-board before making a journey.
If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.
Cleaning and safety
Safety is our number one priority. We are following the advice of the Government and Public Health England and are continually looking at ways to minimise contact and transmission.
Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high-touch areas and increasing activity where necessary. We have also blocked off certain seats on-board to maintain social distancing, and we are asking customers to pay using contactless or mobile app to minimise cash handling - however, cash payments are still accepted for those who cannot pay by any other means.
We have also installed safety screens in our driving cabs to create a protective layer between our drivers and customers.
Enhanced social distancing measures have been put in place across our buses including some seats being made out of use. To maintain social distancing, we will only accept a certain number of passengers on each bus and some buses may reach a temporary capacity meaning they cannot accept any more customers. We will regularly monitor this to ensure that we try to have the right capacity running at all times. Please observe the on-board guidance regarding where to sit to maintain a good distance between you and other passengers.
NHS Test and Trace
The government have launched the NHS Covid-19 app to aid its test and trace efforts. Our customers are advised to download this app and keep their phone on them whilst travelling to ensure that you are notified if there has been any exposure risks near you whilst you travel.
Concessionary pass restrictions have returned to normal.
How services are running
To find out how our services our running, please visit our Timetables & Maps page.
Our travel shops have re-opened. Before planning to make a visit, please read our guide on how our travel shop experience has changed.
Our customer service team continue to be on hand to assist with any queries you may have, but they are operating to revised hours: Monday to Friday 8am until 5pm with a lunchtime closure between 1pm and 1:30pm, until further notice. We ask that if your query isn't urgent, that you contact us using the online form as our telephone resource is limited.
Once again, we pay thanks to our fantastic colleagues who are still keeping the wheels turning, and to you, our customers, for your support and cooperation in this difficult time.