Coronavirus Updates

2 weeks ago Thu 25th Jun 2020

Image reading 'Coronavirus Updates - stay up-to-date with the latest information'

Last updated: Thursday 25th June 11:00

Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. We have amended many of our processes in order to keep our customers and our colleagues safe, and reduced the number of services we run to match the current key-worker travel demand.

Hopefully you will find everything you need easily, but here is a handy FAQ quide.

As the lockdown starts to ease, we are beginning to increase our service levels to accommodate those who rely on the bus to get to and from work, school and shops. Please see the latest advice on keeping yourself safe on-board before making a journey.

If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.

Cleaning and safety

Safety is our number one priority. We are following the advice of the Government and Public Health England and are continually looking at ways to minimise contact and transmission.

Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high-touch areas and increasing activity where necessary. We have also blocked off certain seats on-board to maintain social distancing, and we are asking customers to pay using contactless or mobile app to minimise cash handling - however, cash payments are still accepted for those who cannot pay by any other means.

We have also installed safety screens in our driving cabs to create a protective layer between our drivers and customers.

Enhanced social distancing measures have been put in place across our buses including some seats being made out of use. To maintain social distancing, we will only accept a certain number of passengers on each bus and some buses may reach a temporary capacity meaning they cannot accept any more customers. We will regularly monitor this to ensure that we try to have the right capacity running at all times. Please observe the on-board guidance regarding where to sit to maintain a good distance between you and other passengers.

Ticket acceptance

Isle of Wight Council have relaxed the rules surrounding ENCTS concessionary passes for older people and the disabled. This means they can now travel at any time without restrictions. THIS WILL END AS OF 29 JUNE , now that supermarkets are more accessible, and with more people needing public transport for work and school, the council has decided to end the temporary extension from Monday, 29 June

How services are running

To maintain social distancing, we have relocated some of our services at Newport Bus Station. Stands B and D are out of use. Routes 5, 7, 12 and 38 now use a temporary stop created at Church Litten (a 2 minute walk away). Please see the map and list below so you know where you will need to catch your bus from.

An image of a map of Newport Bus Station marking a temporary stop at Church Litten

Our revised timetables reflect the current demand for bus travel whilst trying to maintain a good service for key workers during this difficult time.

Route Summary of changes Timetable
1 Running up to every 10 minutes Monday to Saturday and up to every 15 minutes on Sunday. We will not be able to serve the Red Jet terminal due to the suspension of these ferries and needing to use a larger bus. The last stop in Cowes will be Marks and Spencer Food Hall, Carvel Lane View
2 Running up to every 30 minutes Monday to Saturday and up to every hour on Sunday View
3 Running up to every 30 minutes Monday to Saturday and up to every hour on Sunday View
4 Running up to every hour Monday to Saturday and up to every two hours on Sunday View
5 Running up to every 30 minutes Monday to Saturday and up to every two hours on Sunday

STAND CHANGE - 5 no longer serves Newport Bus Station. Instead it starts and terminate at Church Litten (see map above)
View
6 Normal timetable View
7 Running up to hourly Monday to Saturday and every two hours on Sunday, with services no longer serving Alum Bay, and terminating at Totland instead

From Sunday 21st June, the 7 will be increased up to half-hourly Monday to Saturday daytimes and up to hourly on Sunday daytimes. We will also be reinstating the extension to Alum Bay.

STAND CHANGE - 7 no longer serves Newport Bus Station. Instead it starts and terminate at Church Litten (see map above)
View
8 Running up to hourly Monday to Saturday and every two hours on Sunday View
9 Running up to every 10 minutes Monday to Saturday and up to every 30 minutes on Sunday View
12 Running 4-5 times a day Monday to Saturday with services no longer serving Alum Bay, and terminating at Totland instead

From Sunday 21st June, we will be reverting to our normal pre-Coronavirus timetable with services reinstated to Alum Bay

STAND CHANGE - 12 no longer serves Newport Bus Station. Instead it starts and terminate at Church Litten (see map above)
View
22 Revised timetable View
24 Revised timetable View
32 Revised timetable View
37 Running up to every hour Monday to Saturday with no service on Sunday View
38 Running up to every 30 minutes Monday to Saturday with no service on Sunday

STAND CHANGE - 38 no longer serves Newport Bus Station. Instead it starts and terminate at Church Litten (see map above)
View
39 Running up to every hour Monday to Friday with no service on Saturday or Sunday View
Nightbuses Withdrawn -
Tesco Continues to run to a normal timetable -

Some roadside and website/mobile app live time information may be inaccurate - view our guide on this. We are updating printed roadside publicity at key hub bus stops, but lesser used stops may be incorrect.

This situation will be reviewed regularly, and if we need to make any further changes, we will update you in the normal way.

Customer support

Our travel shops have re-opened. Before planning to make a visit, please read our guide on how our travel shop experience has changed.

Our customer service team continue to be on hand to assist with any queries you may have, but they are operating to revised hours: Monday to Friday 8am until 5pm with a lunchtime closure between 1pm and 1:30pm, until further notice. We ask that if your query isn't urgent, that you contact us using the online form as our telephone resource is limited.

Thank you!

Once again, we pay thanks to our fantastic colleagues who are still keeping the wheels turning, and to you, our customers, for your support and cooperation in this difficult time.