New Improved Southern Vectis Mobile App

1 year ago Tue 18th May 2021

image of app store logo and mobile phone

Great news! We’ve launched a brand new Southern Vectis mobile app, which can be downloaded on Android or iOS devices. It comes with a whole host of new features, as well as improved versions of the ones you love from our Clickit2ride app. The new Southern Vectis app has been developed by the same company that manage our website, offering you a more seamless user experience.

Mobile tickets All your favourite tickets are easy to find, just look for the zone you want to travel in. You can also buy tickets for family or friends and gift them straight from your phone.
NEW - child, young person and student tickets It's what you have all been asking for and we are now able to sell and issue these ticktes via our new app.  There is a verification process you will need to comply with to unlock these tickets for use.  Full details below.
Track your bus Track your bus in live time on a map. You never have to worry how far away your bus is again.
Live times Our live times feature refreshes every 10 seconds keeping you informed.
Favourites Make the app personalised to you. You can now mark your regular bus stops, journeys and tickets as a favourite, making everything easier and convenient for you. The same favourites you have set up from your app will also show for you on our website, it's easy!
Journey planning It's never been easier to get from A to B with our improved journey planner. You even get to see how much Co2 you have saved compared to driving!
Service updates There is nothing more annoying than not knowing about something that may affect your journey. Our service updates section will keep you informed should there be any roadworks or delays affecting your route.
Timetables Find all of our timetables in full straight from your app. They have been optimised so they are easy to read on your phone and you will also find every stop listed in both directions.
Things to do Find out about the latest events and attractions across the South Coast in our handy things to do section. It will make planning your journey so much easier by bus.
Customisation You can now change various items in the settings including dark mode to help save your battery, which is the screen you see when you open the app so it is easy and convenient for your personal preferences.

Our old app clickit2ride will no longer be supported after 4 June, so it’s best to get onto the new app as soon as possible and take advantage of the new and improved features.

Do I need to create a new account?

Yes you will need to as it is a brand new app.  

Where can I find my tickets?

If you already had clickit2ride your tickets will of transferred over automatically, but you MUST use the same email address to create your new account.  As it is a brand new account you will need a new password.  When you go to the ticktes tab you will be asked to verify your new account via email and you may need to check your spam/junk folder.  Once you have verified your new account go back to the ticket tab and any existing tickets will be there waiting for you.

How can I buy child/young person/student tickets?

  1. Choose the ticket from the category that you wish to buy
  2. You’ll then be prompted to upload a good quality selfie (face forward just head and shoulders)
  3. You’ll then need to verify your entitlement before you can use the ticket – you can do this by using your passport, birth certificate, photographic driving licence, and student ID cards to have access to student prices

Once that’s all done, we’ll get things checked on our side – it can take up to 24 hours to get verified, so please make sure you buy your ticket in advance of when you’re wanting to travel so we can get you verified in time. You will only have to do this on first purchase.

As soon as your ID is approved, you’re good to go and you can keep coming back to buy your ticket without the need to be verified each time.

Can I verify my age/status in another way?

Yes, we can carry out age/entitled verification via our travel shops in Newport and Ryde.  You will still need all of the same identification as listed above though.

I've got a problem what do I do?

Please contact our customer service team.