Archive for November, 2008

Really Green

Monday, November 24th, 2008

We had a successful evening on Friday at the IW Chanber of Commerce ‘Business Excellence Awards 2008′.  Southern Vectis won the award for ‘Green Business of the Year’ which is a great endorsment for our work over the last three years.  As well as carrying nerly half as many passengers again as we were three years ago, we’ve been working really hard to deliver not just good quality green public transport, but also to do so in an environmentally responsible manner.

We’ve already bought 7 £150k Mercedes single deck buses and 17 £170k Scania double deckers, and have another 11 of the Scanias due to arrive in January and March.  All these buses meet the latest tough emission standards, significantly reducing our output of emissions.

We’ve also got our own carbon management committee, charged with doing what we do more sustainably across the company.  We’re now printing all our timetables and leaflets on 100% recycled paper, and have just had energy saving lighting fitted in our main depot at Newport.  here are a host of other measures we are developing too. 

We’re nowhere near perfection, but we’re moving forward all the time.

Fares in a Nutshell

Tuesday, November 18th, 2008
As you might guess, we have a steady amount of correspondance about how we set our fares and why.
 
Today one of those email worked its way to Mr SV’s desk.  In fact, it pretty much flew up there, clearly one of those letters that no-one else really wanted to answer - leave it to the boss!
 
So what did it say?  The issue in hand was the single fare between Freshwater and Newport of £4 for a fully fledged adult - reached adulthood, been to college, and back on the Island and in work.  It told us that at £8 return it was more expensive than a friend’s ageing car, because that only used £7 worth of petrol for the journey.
 
What it omitted of course, was the true cost of motoring, which spurred me on to look at the RAC website, having recalled relatively recently reading an article from them; and here’s what the RAC says about the costs of motoring…
 

The average overall cost of motoring has risen to £6,133 to keep a car on the road – a 19% increase from 2007.

Unsurprisingly, rising fuel prices are a key factor pushing the cost up, but what is surprising is that car depreciation is the biggest factor.
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VARIABLE 2008 – £ 2007 – £
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Depreciation 3183 2357
Fuel 1322 1129
Cost of Finance 510 618
Insurance 483 446
Maintenance 381 321
Tax 118 129
RAC Membership 136 133
Total cost (per year) 6133 5133
Total cost (per week) 117.94 98.71
According to the index, the annual running costs (excluding depreciation and financing) for an average family car have increased to £2,435 – a year–on–year increase of £277. This equates to £47 per week, or 20.3p per mile.
 
 
So in simple terms, if you choose a car to a bus, then it will cost you £117.94 a week to run the car.  Even without finance and depreciation, it will cost you £47 a week until your banger dies!  Our weekly ticket, offering unlimited travel costs £20.  Buy a 30 day pass and it’s £70, and the cheapest pass we offer is £180 for 90 days.
 
That comparison is of course very black and white.  You either have a car, or you use the bus all the time!  But that’s just the point…
 
Buses are very much like mobile phones.  Sign up to the contract, use it all the time, and get the cheaper tariff - or pay as you go, use it only when you really have to, and pay the higher call charges.
 
Why?  Well because our costs are pretty much set to run our bus network.  We plan our timetable two months in advance and commit to running it for around six months.  During that time our costs don’t change much.  That means we can’t cut off the costs if no-one travels, so we like customers who commit to travelling with us.  That’s why our Freedom 7, 30 and 90 passes are better value than single fares.  These passes represent the real price of becoming a customer of ours.
 
Single fares are indeed much higher, but their use is much less predictable.  On a sunny day, lots more people come out to travel, wanting to pay just for that day’s journeys.  We have to provide enough service to take them when they choose to travel, so on the days they don’t travel, we have empty seats.  Essentially we are paying to provide a service that people want to be there so they can use it when it suits them.  So in reality, the single fare includes an element of the cost of providing service all the time. 
 

What’s in a number…

Friday, November 14th, 2008

There’s one on the front, one on the back, and on some one over each front wheel-arch, on others one by the fuel cap.  Every vehicle we run has it’s own unique number – but why?

 

In general terms, each of our vehicles has a number to identify it for a whole series of reasons – the number is it’s identity to us.  With over 100 vehicles, referring to them by their registration marks would be unwieldy.  So each of them has a three or four digit number. 

 

Our fuel pumps have to recognise each vehicle, as do our systems for ordering parts for example.

 

But there’s more to the number than that.  We have groups of similar vehicles, but also distinct different kinds of vehicles.  So our numbering system identifies vehicles that have common factors of particular relevance to us.

 

So, what does that number mean then…

 

The most significant numbers are those in front of the last two.  So, depending on what starts the number, tells us without any further reference, what sort of vehicle it is.  This is especially helpful when making sure that the right kind of bus is sent out in the right place.  It wouldn’t be any good if we sent a bus on route 1 that was too big to get through the archway at Fountain Yard, and we’d soon have problems if we sent a small bus out where we carry a double decker full of customers!  In addition, we use our low floor easy access buses on specific routes to provide as good as a guarantee of wheelchair and buggy access, so we need to get that right too.

 

Vehicle numbers starting with an ‘0’ are support vehicles, such as vans, staff cars and lorries.  The pattern continues like so…

 

0xx - Support Vehicles

 

1xx & 11xx – Low Floor Easy Access Double Deckers

 

2xx – Mini-coaches

 

3xx – Low Floor Easy Access Single Deckers short enough to get into Fountain Yard

 

4xx - Low Floor Easy Access Single Deckers too long to get into Fountain Yard

 

5xx – Coaches

 

6xx – Open Toppers and Road Trains

 

7xx – Conventional Access Double Deckers

 

8xx – Conventional Access Single Deckers short enough to get into Fountain Yard

 

9xx – Conventional Access Single Deckers too long to get into Fountain Yard

 

 

Christmas cometh…

Wednesday, November 12th, 2008

It’s that time of year when our attention turns to Christmas again.

Buses are running every day including Christmas Day this year, with a small team of volunteers covering Christmas Day.  Who would volunteer you may ask - well in addition to the four drivers we need for our services, we also have another nine who have volunteered to spend the festive period on the mainland, driving our coaches between Gatwick Airport and Central London covering for Gatwick Express trains!

The level of travel at Christmas shows just how much the whole economy and country has moved away from the traditional ‘closed’ periods of Christmas and indeed Sundays over the past decade.  Our job is to move with the times, making sure that we are there for our customers as best we reasonably can be, for those who work, visit or otherwise need to travel at these times - many of them are committed bus users with no realistic alternatives.

This year we made our plans early, so all the Christmas timetables were available in our timetable booklet from the end of August.

We are also busy planning our now infamous ‘Christmas Lights Tours’ - spend a couple of hours on a cold frosty night, sat upstairs on an open top bus - travelling round looking at some fantastic Christmas Lights displays!  This is clearly one of those ‘crazy ideas’ that caught the imagination.  We already have people calling us who travel every year wanting to book, and have a number of ‘private’ tours booked for whole buses.

The good news is that this year we have built into the tour and the price a hot drink and mince pie at ‘The Old World Tea Rooms’ in Godshill, themselves the proud owners of one of the Island’s ’super’ displays.

Keep an eye out on the website for booking details as soon as they are released!

Like Watching Paint Dry….

Monday, November 3rd, 2008

Unlike our sister companies in ‘Go South Coast’ we still paint our buses by hand. Alan our coach painter paints one approximately every two weeks at our garage in Ryde, which also houses our body shop, where we repair acident damage, carry out light refurbishment work, and all manner of peculiar things such as making tree cutting vehicles out of old open top buses, or cutting the roof off a double decker to make it an open topper in the first place.

Anyway, returning to painting, one of our sister companies happens to be ‘Hants and Dorset Trim’, who as well as being a specialist in accident repairs, conversion and refurbishment work, also have a state of the art paint shop where they prepare and spray buses. They are a big business, carrying out this type of work for a wide range of bus companies, not just those within our parent ‘Go Ahead Group’ or our sister ‘Go South Coast’ companies, but others across the UK bus industry.

However, we don’t send our buses there, not least because our existing system works very well for us. Every couple of weeks a bus enters our bodyshop at Ryde. It has any damaged panels replaced and any other rectification work undertaken, and then after about a week it is moves just round the corner and into the paint shop. There is it meticulously rubbed down, undercoated, then given a coat or two of shiny gloss. Next, in come Fuhrmann Signs, the best sign company known to us, based in the St Tropez of the Island (Ventnor, of course!) to apply all manner of vinyl wonders, depending on what kind of livery it has just received.

So, about three weeks after arriving, we have a shiny, resplendent bus or coach, ready to show us off on the Island’s byways and highways.

If it’s part of our ‘green’ bus fleet, the buses that operate our regular bus network, then it gets two greens, followed by some flashy fade-out vinyls and the Southern Vectis fleetnames.

If it’s an open top for our ‘Island Breezers’ fleet, then it gets three different blues and an orange half sun on the sides, followed by an vinyl orange ‘glow’ around the sun, and some nice fluffy clouds;

If it’s a coach, then it could be in any of our three coach colours - all over orange with big ‘Fountain Coaches’ names - two blues and big traditional ‘Moss Motor Tours’ names and badges - or raspberry and grey with some flashy red stripes and ‘West Wight’ names;

And of course, they all get a name when they are painted. All our buses and coaches are named after coastal features from around our shoreline.

Sometimes Al gets a ’special’ instead of one from the menu. He’s recently repainted our 1939 Bristol open top in it’s best known traditional Cream and Green, and a couple of weeks ago he painted one of our vans that needed a spruce up!

Anyway, the great thing is that once we’ve painted all 100 ish buses and coaches, we simply start again, so the big advantage of painting them ourselves is that we just keep on going. In theory every vehicle should get painted about every four years, so should be relatively smart (though they do lead a hard life, especially wth hedges and bus washes to battle on a daily basis!).

Anyway, why you may ask, am I driven to writing about painting. Well, it’s one of those frustrating times in a way. In the short term we have a fair number of coaches that have been transferred to us - we are in the process of moving a lot of our schools work from buses to dedicated drivers in single deck seat belted coaches - parents like the regularity and the seat belts, and we like the significany improvement in behaviour all the factors combined bring - and we have a fair few more due in soon. We also have around a dozen of our 2004 Dennis single deckers still in that horrible colour scheme with the white and green traingles splattered all over them.

So, at one vehicle a fortnight, in the short term we have to live with a motley collection of other people’s colour schemes on some of our coaches, and still endure the flying triangles on the Dennis’s. Nevertheless, in the long term once we have painted them, we’ll then be rapidly painting buses already in our new colour scheme again, maing the fleet look really tidy. Short term pain for long term gain!

Winter Cometh…

Monday, November 3rd, 2008
Winter duly arrived at Southern Vectis Monday.  Sunday was the last day of the extended season for our open tops on The Needles Tour and the three Road Trains in Ryde Sandown and Shanklin.
 
To me it always marks the finale of the summer.  We hope for an Indian autumn every year to boost travel.  Last week was cold, but then there were some sunny days of hope too.
 
This year The Sandown Bay Tour carries on throughout the Winter, albeit hourly, stopping only for Christmas Day and Boxing Day.  I’m constantly asked when we are replacing the open topper on it with a conventional bus, mainly by people who want to have a windswept ride before that happens.  We won’t be though, an answer that a few soak up with a bewildered look.  All of our open tops have an enclosed section upstairs, but four of them also have a partition and door (the door comes off in summer), which can close the inisde off from the elements.  The bus sells itself - it’s interesting talking to people who use it because they were attracted to it by the fact that it’s an open top, yet travel downstairs! 
 
I’m sure some marketing ‘expert’ could tell us the technical explanation of this in marketing speak, but to us simple busmen, the bus is the advert tempting a ride of fun and frivolity, very much a pleasureable, leisure sell, but once aboard, who really wants to get their perm and rinse mucked up outside!
 
The numbers travelling really are good, and indeed during the ‘off season’ the hotels are well populated with visiting coach parties, many of them enjoying the privilege of free bus travel, so their you have it - temptation without expenditure (every husband’s dream for his wife?).
 
Anyway, what of the guys and girls who drive our open tops, potter around at 12mph in the cabs of the road trains, and the conductors who merrily collect the fares on the Road Trains?  Well the drivers return to driving ‘ordinary buses’ for 5 months or so (inevitably punctuated by most of their annual holiday entitlement!) - some of the conductors are also drivers, while a few of our conductors drift off into winter hibernation, hopefully having amassed enough pennies and kit kats from happy customers, to survive until spring beckons and the trains roll out again.
 
Winter is the time for driver training, so the released staff allow us to release other drivers to undertake our CPC and Economic Driving classes (see post below), and the half of our staff who choose to work six days a week in the summer slip back into five day rostered weeks.
 
The three trains meanwhile, each undergo a pre-season overhaul, one after the other, handy fill-in work for our commercial vehicle workshops.
 
The open top buses get their MOTs during the winter, with four of them kept taxed and serviced, one for The Sandown Bay Tour, the others for private charters and our infamous ‘Christmas Lights Tours’ - now there’s another post in itself shortly!
 
This year the three oldest open tops are leaving us after 26/27 years’ faithful service, having started as ‘proper’ buses, before getting their roofs cut off later on in life.  In their place are some newer ones, already open toppers, heading across the Solent to help met our 2009 peak summer demand for a seat out in the elements…and so it will all sart again!