No Cash? No Worries? We've gone contactless!

Friday, September 29 2017

We’re delighted to announce that as of Saturday 7th October, Southern Vectis will now be accepting contactless payment.

Making it easier than ever for our customers to get from A to B on the Isle of Wight, Southern Vectis passengers will be able to pay using all contactless payment types on our new ticket machines.

Thanks to the launch of our brand new ticketing system, hopping on and hopping off the bus will be faster and more efficient. Contactless payment includes all contactless debit cards, Apple Pay and Android Pay, as well as wearable devices such as Apple Watch.

You can of course still pay with our existing payment methods, cash and keycard. 

We hope by providing contactless payment as an option, it will give our passengers more choice when it comes to paying, speed up the boarding process and make using the bus more accessible for everyone.

It is our aim to make sustainable transport an even more attractive option here on the Isle of Wight. 

Please see below for some Frequently Asked Questions.


How can I pay by contactless card?
Contactless is a quick and easy way to pay. All you need is a debit or credit card with the contacless chip or Apple or Android pay via phone or Apple Watch.

Simply touch your card or device to the reader on our brand new ticket machine to pay your fare. If you touch the reader with a wallet or purse containing both a contactless debit card and a pre-paid Key card, the reader will read the concession or Key Card card first. The reader will not pick up multiple contactless debit or credit cards, it will beep to tell the driver there is not a clear reading, prompting the driver to ask for one card to be presented. So please make sure you are selecting the right card to pay.

You will still be given a ticket to show to your driver, please use this ticket as your recipet if needed. Any tickets up to the value of £30 can be purchased using contactless payment, this is the national limit set for contactless payment. However, you can use your card multiple times at the time of purchase should you need to buy several tickets. 

We accept all Visa, Mastercard and Maestro credit and debit cards with the contactless symbol, including most contactless cards from overseas. We regret we can not accept American Express at this time. 

Is contactless payment safe?
Our systems and equipment are tested and certified to comply with all payment card scheme data security standards.

Contactless payment cards are safe and secure, and have the same level of protection as Chip & PIN payments, so you can feel confident when using one to pay for your travel.

During a contactless payment transaction, only minimal information is sent to us, and no information about your card account or personal data is displayed to the driver or our customer services and finance team. We regularly check with card issuers to make sure that your card hasn’t been reported as lost or stolen. If it has, you’re protected against fraud loss as long as you report it to your bank or issuer as soon as possible.

Can I get a refund?
We regret our drivers are not able to offer refunds on contactless payments made on our vehicles. If you have purchased the wrong ticket, please purchase the right ticket and contact our Customer Services team who will be able to refund you the fare. Please be aware that we can only refund completed payments, so you may need to wait a few days for the contactless payment to have settled to claim your refund.

Can I top up my Key Card using contactless payment?
No, we are not offering this facility as we anticipate it will increase boarding times. Please continue to top up your Key Card either online using PayPal or your credit or debit card, or pop into one of our Travel Shops. 

If I don't have enough funds to pay for my fare, will the contactless payment take me overdrawn?
Yes, please monitor your bank account carefully when paying contactless. Making a payment without enough funds will take you overdrawn, the same as using contactless in a shop. Please be aware that going overdrawn may incur bank charges.


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